Animal Clinic of Regina

1800 Garnet Street
Regina, SK S4T 2Z2

(306)525-5244

animalclinicofregina.ca

Client Satisfaction Survey

General
1) How long have you been a client of the Animal Clinic of Regina? (required)
Less than 6 months
6 months to 2 years
Greater than 2 years


2) How did you first hear about us? (required)
Word of mouth
Phonebook Yellowpages
Online Yellowpages
Internet Search
Clinic Website
Facebook


Other

3) What are the most important aspects of your veterinary visit? Please Select 4 (required)
Hours of operation
Walk-in Appointments
That I be seen promptly
The hospital staff are friendly and courteous
Hospital staff really care about my pets
The length of time spent with the vet
The vet listens to what I have to say
The veterinarian explains any problems & treatments clearly
Good value for my money
Other

4) Please check box if you were satisfied with the following (required)
The length of time spent in reception
Your veterinary consultation and exam
The way my pet was handled
The cleanliness of the hospital
The quality of care received for money spent
My overall experience on last visit
Comments

Our Reception
5) When I call with a question, I: (required)
Get a busy signal
Get put on hold
Get the response I am looking for
Other

6) The front desk staff: (required)
Greets me and my pet
Are welcoming and courteous
Are helpful and concerned about my pet
Are knowledgable about hospital service and policies
Are able to answer my questions
Comments

7) The wait time to see a receptionist was: (required)
Shorter than expected
Reasonable
Longer than expected
Much longer than expected


Comments

8) The wait time to see a veterinarian was: (required)
Shorter than expected
Reasonable
Longer than expected
Much longer than expected


Comments:

9) How long was your wait to see a veterinarian? (required)
0-5 minutes
5-20 minutes
20-40 minutes
Longer than 40 minutes


10) Did you feel the staff went out of their way to make you and your pet feel welcome? (required)
Yes
No


If you have a specific example, please share.

Our Doctors
11) Were you able to see the doctor of your choice? (required)
Yes
No


If no, why not?

12) Did you feel the doctor spent an appropriate amount of time with you? (required)
Yes
No


Comments

13) Please check where appropriate, my veterinarian: (required)
Was compassionate and courteous
Listened to my concerns and questions
Explained things clearly and completely
Spent a sufficient amount of time with me discussing my pet's condition
Answered all my questions in a way that I easily understood
Comments

14) How would you describe the demeanour of you veterinarian? (required)

Comment Section
15) Overall, how satisfied were you with your last visit? (required)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied


Comments:

16) Would you recommend this clinic to a friend? (required)
Yes
No


17) What aspects of your visit were really great? (required)

18) What aspects of your visit could be improved? (required)

19) Please give one suggestion on how to improve your visit for next time? (required)


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Animal Clinic of Regina
1800 Garnet Street
Regina, SK S4T 2Z2
(306)525-5244

    

 

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